Chapter 3: Determining the level of support needed by the new professional

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Chapter 3 Overview

In this chapter, you will learn about how the needs and concerns of the new professional change over time.

Key ideas

  • There are several levels of mastery that a new professional goes through as they gain experience.
  • The new professional will have different concerns and needs for support at the different levels of mastery.
  • By listening carefully, a mentor may be able to discern the new professional's real concerns.
  • By understanding the new professional's real concerns, the mentor can better target support.
  • Observation is also an important tool for targeting support.


  1. Stages of professional development
  2. Introduction to the Concerns-Based Model
  3. Expressions which reflect various stages of concern
  4. Asking questions to determine the level of concern
  5. Observation