FBA – Equal Educational Opportunity: Service and Guide Animals

Note: The following provisions are from federal law with clarification for visitors to our campus, as distinguished from enrolled students.


Service Dogs

“Service animal” means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.  Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition.

The work or tasks performed by a service dog must be directly related to the individual’s disability.  Examples of work or tasks include, but are not limited to, assisting individuals who are blind or have low vision with navigation and other tasks, alerting individuals who are deaf or hard of hearing to the presence of people or sounds, providing non-violent protection or rescue work, pulling a wheelchair, assisting an individual during a seizure, alerting individuals to the presence of allergens, retrieving items such as medicine or the telephone, providing physical support and assistance with balance and stability to individuals with mobility disabilities, and helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors.

The crime deterrent effects of an animal’s presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purposes of this definition.  Family pets are not service animals.

28 C.F.R. 35.104

Policies, Practices, or Procedures

TSBVI shall modify its policies, practices, or procedures to permit the use of a service dog guide by an individual with a disability, unless the School can demonstrate that making the modifications would fundamentally alter the nature of the service, program, or activity.  28 C.F.R. 35.130(b)(7), .136(a) [See Policy FB and Comprehensive Programs Departmental Procedures]


Individuals with disabilities shall be permitted to be accompanied by their service dogs in all areas of

TSBVI’s facilities where members of the public, participants in services, programs or activities, or invitees are allowed to go.  28 C.F.R. 35.136(g)


TSBVI may ask an individual with a disability to remove a service dog from the premises if:

  1. The dog is out of control and the animal’s handler does not take effective action to control it; or
  2. The dog is not housebroken.

28 C.F.R. 35.136(b)

The ADA does not require TSBVI to permit an individual to participate in or benefit from the services, programs, or activities of the School when that individual poses a direct threat to the health or safety of others.  28 C.F.R. 35.139  [See FB]

If TSBVI properly excludes a service dog, it shall give the individual with a disability the opportunity to participate in the service, program, or activity without having the service dog on the premises.  28 C.F.R. 35.136(c)

Animal Under Handler’s Control

A service dog shall be under the control of its handler.  A service dog shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service dog must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means).  28 C.F.R. 35.136(d)


TSBVI shall not ask about the nature or extent of a visitor’s disability, but may make two inquiries to determine whether a dog qualifies as a service animal.  TSBVI may ask if the dog is required because of a disability and what work or task the dog has been trained to perform.

TSBVI shall not require documentation, such as proof that the dog has been certified, trained, or licensed as a service animal for a visitor to the campus.

Generally, TSBVI may not make these inquiries about a service dog when it is readily apparent that the dog is trained to do work or perform tasks for an individual with a disability (e.g., the dog is observed guiding an individual who is blind or has low vision, pulling a person’s wheelchair, or providing assistance with stability or balance to an individual with an observable mobility disability).

28 C.F.R. 35.136(f)

Care or Supervision of Dog

TSBVI is not responsible for the care or supervision of a service dog.  28 C.F.R. 35.136(e)


TSBVI shall not ask or require an individual with a disability to pay a surcharge, even if people accompanied by pets are required to pay fees, or to comply with other requirements generally not applicable to people without pets.

If TSBVI normally charges individuals for the damage they cause, an individual with a disability may be charged for damage caused by his or her service dog.

28 C.F.R. 35.136(h)


Note:   The following provisions are from state law.


“Assistance animal” and “service animal” mean a canine that is specially trained or equipped to help a person with a disability and that is used by a person with a disability.  Human Resources Code 121.002(1)

Assistance Dog Access

No person with a disability may be denied admittance to any public facility in the state because of the person’s disability or may be denied the use of an assistance dog.

Regulations relating to the use of public facilities by any designated class of persons from the general public may not prohibit the use of particular public facilities by persons with disabilities who, except for their use of an assistance dog, would fall within the designated class.

A service dog in training shall not be denied admittance to any public facility when accompanied by an approved trainer.

Human Resources Code 121.003(c), (e), (i)

Duties under Section 504 of the Rehabilitation Act or IDEA may require a psychological evaluation or assessment for anxiety or PTSD in order to determine whether the student has a disabling condition in need of an assistance dog.  [See FB]

Harassment and Harm Prohibited

A person may not assault, harass, interfere with, kill, or injure in any way, or attempt to assault, harass, interfere with, kill, or injure in any way, an assistance dog.

“Harass” means any conduct that is directed at an assistance dog that impedes or interferes with, or is intended to impede or interfere with, the animal’s performance of its duties or places a person with a disability who is using an assistance dog, or a trainer who is training an assistance dog, in danger of injury.

A person is not entitled to make demands or inquiries relating to the qualifications or certifications of a service dog for purposes of visiting a public facility except to determine the basic type of assistance provided by the service dog to a person with a disability.  If a person’s disability is not readily apparent, a staff member or manager of the facility may inquire about whether the service dog is required because the person has a disability and what type of work or task the service dog is trained to perform.

Human Resources Code 121.002, .003(j)–(l)


No public conveyance or mode of transportation operating within the state may refuse to accept as a passenger a person with a disability solely because of the person’s disability, nor may a person with a disability be required to pay an additional fare because of his or her use of an assistance dog.  Human Resources Code 121.003(b)

Responsibilities of Persons with Disabilities

A person with a disability who uses an assistance dog for assistance in travel is liable for any damages done to the premises or facilities by the animal.

A person with a disability who uses an assistance dog for assistance in travel or auditory awareness shall keep the animal properly harnessed or leashed, and a person who is injured by the dog because of the failure of a person with a disability to properly harness or leash the animal is entitled to maintain a cause of action for damages in a court of competent jurisdiction under the same law applicable to other causes brought for the redress of injuries caused by animals.

Human Resources Code 121.005


A person, including a firm, association, corporation, or other public or private organization, or the agent of the person, who violates the provisions of Human Resources Code 121.003:

  1. Commits a misdemeanor punishable by a fine of not more than $300 and 30 hours of community service to be performed for a governmental entity or nonprofit organization that primarily serves persons with visual impairments or other disabilities, or for another entity or organization at the discretion of the court, to be completed in not more than one year; and
  2. Is deemed to have deprived a person with a disability of his or her civil liberties. Subject to Human Resources Code 121.0041 (pertaining to notice of claim and opportunity for cure), if applicable, the person with a disability deprived of his or her civil liberties may maintain an action for damages in a court of competent jurisdiction, and there is a conclusive presumption of damages in the amount of at least $300 to the person with a disability.

Human Resources Code 121.004

Adopted:         1/26/18

Amended:       1/25/19